Job Description
RightRev is a rapidly growing SaaS company focused on revenue recognition automation. Our platform helps organizations comply with ASC 606 and IFRS 15 while improving operational efficiency and visibility across the Quote-to-Cash lifecycle. We work with leading ERPs and CRMs like NetSuite and Salesforce to streamline revenue operations.
As a Customer Success Manager (CSM) at RightRev, you will be the trusted advisor to our customers, helping them derive maximum value from their investment. You will lead the post-sale relationship, champion customer success goals, and ensure adoption of RightRev across key personas within the organization.
Key Responsibilities
Customer Relationship Management
- Own a portfolio of assigned accounts, building strong relationships with Finance, RevOps, and IT stakeholders.
- Conduct regular touchpoints, QBRs, and strategic business reviews to ensure customers are achieving their goals with RightRev.
- Monitor customer health and proactively manage risks to satisfaction or renewal.
Product Adoption & Success Planning
- Drive adoption of RightRev features by helping customers understand best practices and use cases aligned to their business needs.
- Collaborate with implementation and support teams to ensure a smooth post-go-live experience.
- Create and manage Success Plans that document objectives, success metrics, and usage milestones.
Renewals & Expansion
- Partner with Sales to manage renewal strategy and identify expansion opportunities.
- Surface upsell and cross-sell leads based on customer goals, usage data, and org changes.
- Ensure value is clearly demonstrated leading up to renewal discussions.
Customer Advocacy & Feedback
- Serve as the voice of the customer—collecting feedback to influence product and support enhancements.
- Identify referenceable customers and coordinate testimonials, case studies, and CAB participation.
- Track customer sentiment and advocate internally for needs or feature requests.
Required Qualifications
- 3–6 years of experience in a SaaS Customer Success, Account Management, or Consulting role.
- Experience supporting Finance, Accounting, or RevOps users; strong familiarity with revenue recognition, billing, or Quote-to-Cash systems.
- Excellent communication and relationship management skills—comfortable with both day-to-day users and executive stakeholders.
- Strong organizational and project management skills; able to manage multiple customer relationships with competing priorities.
- Proactive problem-solver with a customer-first mindset.
Preferred Qualifications
- Knowledge of ASC 606 / IFRS 15 or prior experience in RevRec automation tools (e.g., RightRev, NetSuite ARM, Zuora Revenue).
- Familiarity with Salesforce, NetSuite, or other ERP/CRM platforms.
- Experience working in a scale-up SaaS environment.
What We Offer
- A collaborative, customer-focused culture
- Competitive compensation + equity
- 100% remote-first flexibility
- Opportunities for career growth across departments
- Exposure to modern RevOps tools and enterprise deal cycles
Why Join Us?
This role provides a unique opportunity to shape and define the customer experience at RightRev. If you thrive in a dynamic environment and are passionate about creating exceptional customer experience, we’d love to hear from you.