Join our team

Want to work at RightRev? We’re always looking for exceptional talent. Submit your resume to our general inquiry.

About RightRev:

RightRev is a fast-growing SaaS company delivering next-generation revenue recognition
automation. Purpose-built for today’s complex business models—including subscription, usage-
based, and professional services—RightRev helps finance teams stay compliant with ASC 606/IFRS
15 while accelerating close processes and improving forecast accuracy.

We integrate seamlessly with Salesforce, other Quote-to-Cash tech stacks, and major ERP platforms,
empowering organizations to scale revenue operations with confidence. As we expand our market
presence, we’re building a robust partner ecosystem that includes leading Global Systems Integrators
(GSIs), specialized and boutique SIs, and strategic ISV and technology alliances.

Description:

The Sr. Account Executive is responsible for fully understanding the client’s needs,
overseeing the project, ensure products and services are delivered on time, on
budget and up to the client’s standards.

Responsibilities:

• Communicating with clients and gathering information about the
  project’s scope, budgets and timelines.
• Meeting with RightRev executives to discuss clients’ project goals,
  progress and outcomes.
• Created detailed business plans to facilitate the attainment of goals and quotas.
• Build strong, lasting relationships with key customers and
  partners by understanding their needs and business objectives.
  Track, monitor and report performance for each partnership.
• Acquire and maintain a working knowledge of the complete capabilities
  of our product offerings.
• Perform outbound contact to existing clients to sell additional services.
• Provide professional after-sales support to enhance the customer’s dedication.
• Remain in frequent contact with the clients in your responsibility to
  understand their needs.
• Respond to complaints and resolve issues aiming to the customers
  contentment and the preservation of the company’s reputation.
• Negotiate agreements and keep records of sales and data.

Skills and Qualifications:

• BA in business administration, sales or marketing.
• 5 years proven experience as an Account Executive, or in other
  sales/customer service role.
• Knowledge of market research, sales and negotiating principles.
• Proven track record selling complex Enterprise SaaS solutions.
• Ability to forge and maintain good business relationships.
• Excellent communication and presentation skills, with the ability to articulate
  complex concepts clearly and persuasively.
• Ability to remain calm in a fast-paced work environment and to
  demonstrate thoughtful leadership in assessing problems/opportunities
  and recommending an approach to solving problems and pursuing
  opportunities.
• Experience working with CRM software (e.g., Salesforce).
• Organizational and time-management skills.

About RightRev:

RightRev is a fast-growing SaaS company delivering next-generation revenue recognition
automation. Purpose-built for today’s complex business models—including subscription, usage-
based, and professional services—RightRev helps finance teams stay compliant with ASC 606/IFRS
15 while accelerating close processes and improving forecast accuracy.

We integrate seamlessly with Salesforce, other Quote-to-Cash tech stacks, and major ERP platforms,
empowering organizations to scale revenue operations with confidence. As we expand our market
presence, we’re building a robust partner ecosystem that includes leading Global Systems Integrators
(GSIs), specialized and boutique SIs, and strategic ISV and technology alliances.

Description:

The Enterprise Account Executive is responsible for fully understanding the client’s
needs, overseeing the project, ensure products and services are delivered on time,
on budget and up to the client’s standards.

Skills and Qualifications:

• Communicating with clients and gathering information about the
  project’s scope, budgets and timelines.
• Meeting with RightRev executives to discuss clients’ project goals, progress
  and outcomes.
• Created detailed business plans to facilitate the attainment of goals and quotas.
• Build strong, lasting relationships with key customers and partners by
  understanding their needs and business objectives. Track, monitor and
  report performance for each partnership.
• Acquire and maintain a working knowledge of the complete capabilities
  of our product offerings.
• Perform outbound contact to existing clients to sell additional services.
• Provide professional after-sales support to enhance the customer’s dedication.
• Remain in frequent contact with the clients in your responsibility to
  understand their needs.
• Respond to complaints and resolve issues aiming to the customers
  contentment and the preservation of the company’s reputation.
• Negotiate agreements and keep records of sales and data.

Skills And Qualifications:

• BA in business administration, sales or marketing.
• 5 years proven experience as an Account Executive, or in other
  sales/customer service role.
• Knowledge of market research, sales and negotiating principles.
• Proven track record selling complex Enterprise SaaS solutions.
• Ability to forge and maintain good business relationships.
• Excellent communication and presentation skills, with the ability to articulate
  complex concepts clearly and persuasively.
• Ability to remain calm in a fast-paced work environment and to
  demonstrate thoughtful leadership in assessing problems/opportunities
  and recommending an approach to solving problems and pursuing
  opportunities.
• Experience working with CRM software (e.g., Salesforce).
• Organizational and time-management skills.

About RightRev:

RightRev is a fast-growing SaaS company delivering next-generation revenue recognition
automation. Purpose-built for today’s complex business models—including subscription, usage-
based, and professional services—RightRev helps finance teams stay compliant with ASC 606/IFRS
15 while accelerating close processes and improving forecast accuracy.

We integrate seamlessly with Salesforce, other Quote-to-Cash tech stacks, and major ERP platforms,
empowering organizations to scale revenue operations with confidence. As we expand our market
presence, we’re building a robust partner ecosystem that includes leading Global Systems Integrators
(GSIs), specialized and boutique SIs, and strategic ISV and technology alliances.

About the Role:

We are seeking a seasoned Partner Solutions Architect & Enablement Lead to accelerate the growth
and success of our partner ecosystem at RightRev. You’ll be at the forefront of building a thriving
partner ecosystem—shaping how partners integrate, sell, and succeed with our platform. This
partner-facing role is both functionally and commercially oriented—you’ll not only support partner
integrations and drive partner enablement but also evangelize the operational power of RightRev’s
Revenue Automation platform. With breakthrough capabilities on the roadmap that finance and
accounting teams have never had at their disposal, this individual must be able to sell the vision,
articulate differentiators, and help partners understand how transformative the platform can be.

Reporting directly to the Vice President of Partnerships, this individual will support partner
demonstrations and integrations, while also driving partner ecosystem enablement programs. With
strong technical acumen and deep go-to-market expertise, this role will ensure our technology and
implementation partners are equipped to deliver value to customers through jointly integrated
solutions and thriving consulting practices in the RightRev ecosystem. This is a unique opportunity to
combine strong technology and integration expertise with ecosystem and sales enablement
leadership in a high-growth SaaS environment.

Key Responsibilities:

Product Demonstrations & Solution Deep Dives

• Serve as the lead for the partner ecosystem, delivering compelling product demonstrations and solution deep dives to partners.
• Provide deep product knowledge and solution guidance to partners.
• Act as a trusted liaison between partners and RightRev engineering to support integrations and solution accelerators.
• Represent RightRev at partner conferences and events—demoing the product, positioning our value in the ecosystem, and showcasing our joint solutions.

Partner & Ecosystem Enablement

• Build and execute comprehensive partner enablement programs covering product, technical, and ecosystem readiness.
• Ramp up the partner ecosystem by onboarding, training, and certifying partners through online, on-demand programs.
• Track certifications, competencies, and ecosystem metrics to ensure thriving partner practices.
• Keep partners current on new RightRev product capabilities, releases, and solution updates.
• Support partners in building accelerators and reusable assets that drive faster customer adoption of RightRev.

Sales Enablement

• Develop and deliver sales enablement programs for partners that go beyond product training, including positioning, objection handling, competitive insights, and value-selling frameworks.
• Enable partner solution consultants to effectively position RightRev’s product differentiators.
• Create joint go-to-market collateral, including one-pagers and sales playbooks, articulating the joint value proposition of RightRev integrations.
• Work closely with RightRev and partner marketing teams to promote integrations and amplify solutions.

Integration & Marketplace Support

• Track, support, and facilitate RightRev-developed integrations with billing and ERP solutions.
• Ensure integrations are successfully listed and maintained on vendor marketplaces to maximize visibility and adoption.

Qualifications:

• 10+ years of experience in partner enablement, solutions engineering, technical alliances, or related roles in enterprise SaaS; Accounting background a plus.
• Experience with enterprise applications spanning both front-office and back-office environments.
• Proven experience driving go-to-market motions with partners, including joint solution development, co-selling, and field engagement with partner sales teams.
• Track record of enabling partners through both technical enablement (training, certifications, integrations) and sales enablement (GTM collateral, sales plays, joint positioning).
• Highly adaptable team player with flexibility to adapt and contribute to GTM priorities as needed.
• Excellent communication and presentation skills, with the ability to engage both technical and business audiences.
• Demonstrated ability to manage cross-functional initiatives spanning engineering, product, partnerships, and GTM teams.
• Entrepreneurial mindset with the ability to build programs and frameworks from the ground up.
  

About RightRev

RightRev is a rapidly growing SaaS company focused on revenue recognition automation. Our platform helps organizations comply with ASC 606 and IFRS 15 while improving operations efficiency and visibility across the Quote-to-Cash lifecycle. We work with leading ERPs and CRMs like NetSuite and Salesforce to streamline revenue operations.

The Role

We’re looking for a Partner Marketing Manager to deepen and scale RightRev’s partner ecosystem across both ISV/integration partner and implementation partners. This role sits at the intersection of partnerships and marketing, helping our partners understand, position, and sell RightRev’s platform while driving joint GTM programs that create pipeline and accelerate deals. You’ll collaborate closely with our Product Marketing, Demand Gen, Partnerships, and Sales teams to build content, campaigns, and enablements that highlights the combines value of RightRev and our partners’ solutions.

Key Responsibilities

• Build and optimize integrated partner demand programs that drive sourced and influenced pipeline, including co-marketing campaigns, webinars, digital programs, and industry events.
• Develop partner playbooks and campaign offers that position joint solutions with clear value propositions, target personas, and demand motions aligned to RightRev’s core ICPs.
• Create high-performing partner enablement content such as sales decks, solutions briefs, landing pages, and nurture assets that support conversion and pipeline acceleration.
• Collaborate with Product Marketing and Revenue Marketing to align partner messaging to GTM campaigns, launch priorities, and quarterly demand goals.
• Plan and execute multi-channel joint marketing campaigns with strategic partners including campaign briefs, content development, promotion plans, reporting, and follow through with AEs.
• Manage MDF strategy and execution including proposal intake, quarterly planning, spend allocation, and ROI reporting tied to pipeline and marketing influenced revenue.
• Build and scale partner campaign reporting that tracts KPIs such as sourced leads, MQL to SQL conversion, partner influenced pipeline, and campaign ROI.
• Own partner communications including launch updates, quarterly product news, event invites, and demand plays that equip partners to drive pipeline.
• Support field alignment and pipeline activation through account mapping, partner and AI alignment, structured follow up, and co-selling motions tied to active campaigns.

Skills and Qualifications

• 5-7 years in partner marketing, product marketing, or alliances marketing at a B2B SaaS company, ideally in the Salesforce ecosystem.
• Deep understanding of ISV/integration partnerships and implementation/SI models.
• Proven ability to translate technical integrations into compelling business value.
• Experience developing enablement assets, joint GPT campaigns, and field activation programs.
• Strong writing and content development skills. From enablement decks to campaign messaging.
• Strategic thinker who can also execute hands-on across programs and content.
• Ability to partner with internal sales, product, and external alliance teams. Strong collaboration skills are a must.
• Comfortable in a fast-paced, high-growth environment.
• Metrics-driven with an eye toward impact (pipeline, influenced revenue, partner readiness).
• Confident communicator who can represent RightRev credibly with partner marking and alliance leaders.

Nice to Have

• Salesforce, Workday, and NetSuite ecosystem experience; co-marketing/co-sell with ISVs/SIs
• Experience marketing AI-enables B2B products to finance leaders.
• Quote-to-cash and ERP experience.

What we offer

• A collaborative, customer-focused culture
• Competitive compensation + equity
• 100% remote-first flexibility
• Opportunities for career growth across departments
• Exposure to modern RevOps tools and enterprise deal cycles.

Why Join Us?

This role provides a unique opportunity to shape and define the customer experience at RightRev. If you thrive in a dynamic environment and are passionate about creating exceptional customer experience, we’d love to hear from you.

About RightRev:

RightRev is redefining revenue recognition for modern businesses. Our platform seamlessly integrates with Salesforce CPQ and billing systems to automate revenue processes in compliance with ASC 606. We’re building a smarter, faster way for high-growth companies to recognize revenue with confidence.

Role Overview:

We are seeking a skilled and innovative AI Developer with deep expertise in Snowflake to join our Data & AI team. The ideal candidate will design, implement, and optimize scalable data pipelines and AI/ML solutions using Snowflake’s advanced features, integrating structured and unstructured data to drive AI-powered insights and applications.

Key Responsibilities:

• Design and develop AI/ML pipelines using Snowflake’s Snowpark, Python UDFs, and external functions
• Build and optimize data ingestion, transformation, and feature engineering workflows within Snowflake.
• Collaborate with data scientists, data engineers, and product managers to operationalize AI models within Snowflake.
• Use Snowflake’s native ML capabilities, or integrate with external ML platforms (e.g., Google Cloud AI Platform (Vertex AI), SageMaker, DataRobot, Azure ML).
• Develop and maintain reusable components, scripts, and templates for scalable AI solutions.
• Ensure data governance, lineage, and security compliance across AI workflows in Snowflake.
• Monitor and tune Snowflake performance for AI workloads and ensure cost-efficient operations.
• Stay current with developments in AI/ML tooling, Snowflake features, and cloud-native architecture.
• Maintain best practices in cloud infrastructure, CI/CD, and DevOps processes

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or related field.
• 3–7 years of experience in AI/ML development and data engineering.
• Strong proficiency in Snowflake – including Snowpark, SQL, UDFs, and Streams/Tasks.
• Hands-on experience with Python, particularly in the context of data pipelines and ML.
• Familiarity with cloud platforms such as AWS, Azure.
• Strong understanding of machine learning concepts, model lifecycle, and MLOps practices.
• Experience in working with large-scale data systems and performance optimization.
• Familiarity with version control systems (e.g., Git) and issue tracking tools (e.g., JIRA)
• Understanding of software engineering best practices and scalable system design
• Excellent problem-solving skills and attention to detail
• Snowflake Certification is a plus.

Nice to Have:

• SnowPro Core or Advanced certification(s).
• Experience integrating Snowflake with tools like dbt, Airflow, or MLFlow.
• Knowledge of NLP, time-series forecasting, or generative AI use cases.

Why RightRev?

• Remote-first team with a strong focus on collaboration and innovation
• Competitive salary, equity package, and comprehensive benefits
• Opportunity to work on meaningful problems in a high-growth SaaS environment
• Join a passionate team building the next generation of revenue recognition technology

Ready to shape the future of revenue automation? Apply today and be part of something
transformational at RightRev.

About RightRev:

RightRev is redefining revenue recognition for modern businesses. Our solution integrates
seamlessly with Salesforce CPQ and other quoting/billing platforms to automate revenue
processes in compliance with ASC 606. We empower high-growth SaaS and subscription-
based companies to scale confidently with real-time revenue intelligence.

Position Overview:

We are seeking a talented Salesforce Engineer to join our growing team. In this role, you’ll
drive the development and optimization of our Salesforce integrations to enhance our revenue
automation platform. You’ll work closely with product and engineering teams to build scalable,
secure, and high-performing solutions on the Salesforce platform.

Key Responsibilities:

• Design, develop, implement and maintain VisualForce, AppExchange and integration with on premise or third-party solutions using Web Services, REST, including creation of custom objects, Apex classes, Triggers, workflows, and email alerts.
• Integrate and leverage Salesforce AI capabilities such as Einstein GPT, Next Best Action, Einstein Discovery, and AI Cloud to enhance CRM workflows.
• Evaluate tradeoffs with technology and feasibility and makes choices that fit the constraints of the project and minimizes current costs, maintenance needs, and technical debt
• Establish, participate, and maintain relationships with business units, projects managers, and subject matter experts in order to remain apprised of direction, project status, architectural and technology issues, risks, and function/integration issues.
• Independently perform development, testing, implementation, documentation as it relates to salesforce.com
• Release cycle and Environment Management including sandbox usage planning, metadata and data migration, environment comparisons, and version control.
• Support integrated applications with an understanding of system integration, test planning, scripting, and troubleshooting.
• Conduct design/code reviews during major project milestones.
• Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development
• Must be comfortable with juggling multiple priorities with the ability to manage time effectively
• Self-starter able to work proactively and with minimal supervision

Requirements:

• Bachelor’s/Postgraduate degree
• Salesforce Platform Developer I certification required; Platform Developer II preferred
• 2+ years experience development of Aura ( Lightning Components ), LWC ( Lightning Web Components ).
• 4+ years Salesforce development experience, with a strong focus on Apex, Triggers, DML, SOQL, SOSL, Integration, REST API, Visualforce, JavaScript, ReactJS, HTML/CSS, XML/JSON and API Integrations
• Experience with Salesforce AI tools (e.g., Einstein GPT, Prediction Builder, AI Cloud)
• Hands-on experience integrating external AI services (e.g., OpenAI API, Google Vertex AI, etc.) into Salesforce
• Solid understanding of Salesforce security, data modeling, governor limits, and performance optimization
• Familiarity with DevOps tool like Git, Copado, Gearset, or SFDX for auto deployment for Salesforce
• Experience in Deployment activities using VS Code with Salesforce Extension Pack
• Experience in Salesforce Managed Package creation and release cycle.
• Experience with Salesforce AppExchange, Salesforce Revenue Recognition
• Experience with heavy duty customizations on the SFDC stack
• Knowledge of Salesforce Integration Patterns and Salesforce Best Practices using Apex and VisualForce
• Excellent communication and collaboration skills in a fast-paced startup environment
• Familiarity with revenue recognition workflows or accounting systems is a plus

Nice to Have:

• Experience with Salesforce RCA/RCB
• Salesforce Revenue Cloud certified
• Knowledge of ASC 606 revenue recognition principles

Why RightRev?

• Be part of a visionary team transforming revenue operations
• Competitive salary, equity, and comprehensive benefits
• Flexible remote-first culture with a high-impact, collaborative environment
• Opportunities for career advancement in a rapidly growing SaaS company

Ready to build the future of revenue automation? Apply now and help us empower companies to recognize revenue with confidence and clarity.

About RightRev:

RightRev is transforming revenue recognition with a powerful, automated SaaS solution purpose-built for modern businesses. Our platform empowers finance and revenue teams to stay compliant, efficient, and audit-ready while integrating seamlessly with Salesforce and other critical systems.

Position Summary:

We are seeking a dynamic and detail-oriented Product Trainer / Technical Writer to join our growing team. In this dual-capacity role, you will be responsible for developing user-friendly product documentation and delivering engaging training sessions for internal teams, partners, and customers. You’ll work closely with product managers, engineers, customer success, and marketing to ensure that product knowledge is accessible, accurate, and empowering.

Key Responsibilities:

Technical Writing:

• Create and maintain user guides, release notes, technical documentation, FAQs, and help center content for RightRev’s product suite
• Translate complex product features into clear, concise, and user-friendly documentation
• Collaborate with the product and engineering teams to stay up to date on new features, updates, and use cases
• Ensure consistency in tone, formatting, and voice across all documentation

Training:

• Design, develop, and deliver live and recorded training sessions for customers, partners, and internal stakeholders
• Develop learning content such as slide decks, videos, walkthroughs, and tutorials
• Own onboarding materials and product knowledge for customer success and sales enablement
• Gather feedback on training effectiveness and iterate to improve knowledge retention and user experience

Qualifications:

• 3+ years of experience in technical writing, product training, instructional design, or a similar role in a SaaS or tech company
• Familiarity with revenue recognition or financial/ERP systems (e.g., Salesforce CPQ/Billing, NetSuite, Zuora, etc.) is a plus
• Strong written and verbal communication skills, with an ability to explain technical concepts to non-technical users
• Experience with tools like Confluence, Loom or similar platforms for documentation and training
• Comfortable working cross-functionally in a fast-paced, startup environment
• Self-motivated and proactive, with a strong attention to detail

Why Join RightRev?

• Work with a collaborative and innovative team redefining revenue automation
• Competitive compensation and benefits package
• Remote-first culture with flexibility and autonomy
• Opportunity to grow with a fast-scaling startup backed by top-tier investors

Position Summary

We are looking for a strategic, execution-focused Head of Product who can lead the evolution of our product portfolio while scaling our product management function. This is a high-impact role that reports directly to the CEO and will play a key role in shaping RightRev’s future as we expand our customer base and build new AI-based modules across billing, revenue forecasting, and analytics.

Key Responsibilities

• Define and communicate a clear product vision and multi-year roadmap aligned with business objectives.
• Partner with Engineering to prioritize features, enhance product velocity, and deliver high-quality releases.
• Serve as the voice of the customer by gathering and analyzing customer feedback, competitive intelligence, and market trends.
• Drive discovery and delivery of new capabilities that deepen our differentiation in finance automation and revenue intelligence.

• Own product lifecycle management, from ideation to launch, adoption, and iteration.
• Collaborate cross-functionally with Sales, Marketing, CS, and Solutions to ensure successful go-to-market strategies and customer success.
• Lead and grow the product management team, instilling a culture of ownership, collaboration, and customer obsession.
• Monitor product KPIs and define success metrics to evaluate product performance and ROI.
• Evaluate and prioritize AI/ML opportunities that align with business goals and user needs

Qualifications

• 10+ years of product management experience with at least 3 years in a leadership capacity.
• Proven success in scaling B2B SaaS products in back-office accounting applications including ERP, CPQ, billing, and revenue management.
• Understanding of revenue recognition principles (ASC 606/IFRS 15) and enterprise finance workflows(Quote to Revenue).
• Experience working with complex data models and building enterprise-grade, integration-heavy platforms.
• Excellent leadership, collaboration, and communication skills across technical and non-technical teams.
• Proven experience leading AI/ML product strategy and cross-functional execution.
• Strong understanding of machine learning fundamentals, model lifecycles, and data pipelines.
• Bachelor’s degree required; MBA or advanced technical degree preferred.

Job Description

RightRev is a rapidly growing SaaS company focused on revenue recognition automation. Our platform helps organizations comply with ASC 606 and IFRS 15 while improving operational efficiency and visibility across the Quote-to-Cash lifecycle. We work with leading ERPs and CRMs like NetSuite and Salesforce to streamline revenue operations.

As a Pre-Sales Engineer, you will play a vital role in our customer acquisition process—partnering with Account Executives to demonstrate the power of RightRev to prospects. This role is ideal for someone who enjoys solving complex business problems, mapping software solutions to customer pain points, and influencing the sales process from a technical and strategic perspective.

Key Responsibilities

Sales Enablement

• Partner with Account Executives to qualify opportunities and guide prospects through the technical evaluation of RightRev.

• Deliver tailored product demos that reflect the prospect’s unique business processes, especially around revenue recognition and Quote-to-Cash flows.

• Lead discovery sessions to understand customer challenges, map them to product features, and provide actionable recommendations.

Solution Design

• Translate business requirements into functional solution designs, including data flow, system integration, and configuration recommendations.

• Collaborate with Product, Engineering, and Solutions Consultants to ensure customer requirements are feasible and align with roadmap capabilities.

• Support creation of statements of work (SOWs), scoping documents, and technical diagrams.

Technical Expertise

• Serve as a subject matter expert on RightRev’s architecture, integrations (Salesforce, NetSuite, QuickBooks, etc.), APIs, and deployment models.

• Handle technical objections and questions during the sales cycle, including security, compliance, and data management topics.

• Assist with RFP/RFI responses, security questionnaires, and procurement documentation.

Continuous Improvement

• Provide feedback from prospects to product and marketing teams to improve demo assets, positioning, and roadmap alignment.

• Build and maintain reusable demo environments, scripts, and industry-specific solution templates.

Required Qualifications

• 3–6 years of experience in a Pre-Sales, Sales Engineering, or Solutions Consultant role at a SaaS or enterprise software company.
• Strong understanding of the Quote-to-Cash lifecycle and/or Revenue Recognition processes.
• Familiarity with CRM and ERP systems—especially Salesforce and NetSuite.
• Technical knowledge of APIs, integrations, data structures, and software architecture.
• Clear, confident communication skills with both business and technical audiences.
• Ability to build trust with customers and internal teams through credibility and execution.

Preferred Qualifications

• Experience in the revenue automation, CPQ, billing, or FinOps space.
• Knowledge of ASC 606, IFRS 15, and revenue accounting workflows.
• Familiarity with scripting or data modeling (SQL, JSON, etc.) is a plus.
• Experience supporting enterprise sales cycles with Fortune 1000 customers.

What We Offer

• A collaborative, customer-focused culture

• Competitive compensation + equity

• 100% remote-first flexibility

• Opportunities for career growth across departments

• Exposure to modern RevOps tools and enterprise deal cycles

Why Join Us?

This role provides a unique opportunity to shape and define the customer experience at RightRev. If you thrive in a dynamic environment and are passionate about creating exceptional customer experience, we’d love to hear from you.

The Senior Customer Support Engineer will play a critical role in providing technical support and solutions to our customers, with a specialized focus on issues related to revenue recognition. This role involves troubleshooting complex technical problems, guiding customers through system configurations, and ensuring compliance with relevant accounting standards.

Responsibilities

• Provide high-level technical support to customers, addressing inquiries, troubleshooting issues and resolving complex problems related to revenue recognition.
• Manage and prioritize multiple customer cases to ensure timely and effective resolution.
• Apply deep understanding of revenue recognition principles and standards (eg., ASC 606, IFRS 15) to assist customers in configuring and optimizing their systems.
• Collaborate with internal teams to ensure the company’s software solutions comply with current revenue recognition regulations.
• Diagnose and resolve technical issues related to software applications, databases, and system integrations.
• Lead the implementation of revenue recognition solutions by working closely with development teams, providing technical guidance, and ensuring the successful integration of revenue recognition capabilities into our software systems.
• Work closely with the development team to identify and fix software bugs and implement necessary updates.
• Develop and deliver training sessions to customers on best practices for revenue recognition within the software.
• Create and maintain comprehensive documentation, including user guides, FAQs, and troubleshooting manuals.
• Collaborate with cross-functional teams (e.g., Sales, Product Management, Engineering) to provide customer feedback and influence product enhancements.
• Communicate effectively with customers to understand their needs and provide solutions that enhance their experience.
• Must be comfortable with juggling multiple priorities with the ability to manage time effectively.
• Stay current with industry trends, emerging technologies, and changes in revenue recognition standards.
• Contribute to the continuous improvement of support processes and tools.

Qualifications

• Bachelor’s degree in Accounting, Finance, Computer Science, or related field.
• Minimum of 5 years of customer support or technical support roles, with at least 2 years focused on revenue recognition.
• Proficiency in using and troubleshooting software applications, knowledge of SQL and database management, familiarity with ERP systems.
• Strong understanding of revenue recognition principles and standards (e.g., ASC 606, IFRS 15).
• Salesforce experience: billing, Sales/Service cloud, technologies that work with Salesforce, Java Script, WebServices, REST, and SOAP APIs, Integration Patterns and Best Practices.
• Expertise in Snowflake to assist customers with data warehousing needs, including setup, optimization, and troubleshooting.
• Experience on newly added functionalities in Snowflake.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Strong analytical and problem-solving skills, with the ability to think critically and provide innovative solutions.
• Demonstrated commitment to delivering exceptional customer service and improving customer satisfaction.