(updated 4-21-25)
At RightRev, we care about our customers’, employees’, and end-users’ privacy, and have implemented a series of processes, policies, and measures to comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) and all other applicable privacy regulations. This Privacy Data Sheet describes the processing of personal data (or personally identifiable information) by RightRev in the provision of such services to its enterprise customers.
When providing RightRev’s services to customers, we are processing their personal data on behalf of such customers and are therefore acting as a data processor. We have set up the following mechanisms, processes and policies, to comply with applicable privacy laws:
Overview of RightRev Revenue Recognition Platform
The RightRev Revenue Recognition Platform seamlessly ingests data from your upstream systems to automate revenue recognition — whether tied to bookings, billings, delivery, milestones, or user-defined events. Revenue can be recognized ratably or at a point in time, with no need for heavy customization, complex data transformations, or custom scripting.
Our flexible solution is designed for mid-size and enterprise businesses, built to efficiently handle high volumes of revenue data and complex contract changes.
Any data collected by RightRev as part of its services belongs to the customer and is considered to be Customer Data. Customer Data may or may not include Personal Data. RightRev only uses Customer Data for the purpose of providing the services as described in our agreements and product documentation.
The following paragraphs describe which personal data RightRev processes to deliver its services, the location of that data and how it is secured in accordance with privacy principles, laws and regulations.
1 Personal Data Processing
RightRev Platform
The table below lists the personal data used by RightRev to carry out its services and describes why RightRev processes such data.
| Personal Data | Purpose of Processing |
| Customer Account Data (Customer contact info for product users) | Creating an account– Data collected are for product enablement, product use notifications, training and support only |
| Customer Financial Reporting Data | Providing the service– Personal data is not required for core functions of RightRev’s service, but customers may add custom fields that contain personal data at their option. |
Customer Support Data
RightRev may receive and process PII that is provided by a RightRev customer when they make a support request to RightRev (“Customer Support Data”). RightRev only processes this data to assist the customer in resolving the issue and to improve RightRev’s services and support function.
Outside of the necessary requester contact information, RightRev does not intentionally collect or process PII via a customer support request. RightRev instructs customers to provide the minimum amount of personal data necessary to adequately provide the support request. Nonetheless, a customer may provide unsolicited personal data in the request or supporting attachments.
| Personal Data | Purpose of Processing |
| Customer Support DataThe below is representative though not exhaustive list of the information a customer may provide to RightRev in a support request that may contain PII: name, email address, phone number of employee making request, information regarding support issue, software and/or hardware configuration files provided to enable support request, error-tracking files | — Provide customer support— Review and improve the quality of support service— Improve RightRev Services |
| Customer Support Case AttachmentThe below is representative though not exhaustive list of the information a customer may provide to RightRev in a support request that may contain PII: device configuration, command line interface (i.e. show commands), product identification numbers, host names, IP addresses, operating system (OS) feature sets, OS software version, browser type and version | — Provide customer support— Review and improve the quality of support service— Improve RightRev Services |
2 Cross Border Transfers
When a new customer purchases a subscription to RightRev services, that customer’s Customer Account Data is always created, processed, and stored according to the Data Processing Agreement for that customer.
RightRev’s processing of personal data for customers whose employees are residents of US states is compliant with state-specific privacy laws as they apply to those states’ residents.
RightRev acts as a “processor” or “service provider” in relation to the data our EU, EEA, and UK customers submit, manage, use, or process according to the European Union’s (EU) General Data Protection Regulation 2016/679, the “EU GDPR” or, where applicable, the “United Kingdom (UK) GDPR.”
RightRev services are hosted on Amazon Web Services. For information regarding Amazon Web Services compliance/certification please refer to documentation online at https://aws.amazon.com/compliance/
For information regarding GDPR impacts to cross border data transfers, please see the section on GDPR.
3 Access Control
| Personal Data | Who has Access | Purpose of Access |
| Customer Account Data | Customers | Granting and managing access to their own account. |
| Customer Account Data | RightRev Employees – Licensing Operations, Engineering Operations and Support staff only | Creating an account and validating license entitlements and general product support and operations |
| Customer Identification Information | RightRev Employees –Engineering Operations and Support staff only | Providing the services and general product support and operations |
| Customer Support Data | Customers | Submitting customer support requests |
Customer Support Data | RightRev Employees – Licensing Operations, Engineering Operations and Support staff only | Providing customer support |
4 Data Retention
Customer Account Data –
Customer account data is retained for as long as the customer is an active customer of RightRev services. In the event that a customer terminates its subscription, RightRev will retain such Customer Account Data as necessary to fulfill the purpose(s) for which it was collected, provide our service, resolve disputes, support audits, pursue our legitimate interests, enforce agreements, and comply with laws, according to the terms of the Data Processing Agreement that we have executed with your company. When possible and contractually permitted, RightRev removes all stored contact information, including potential PII, from all instances of RightRev’s product and customer relationship management platforms. RightRev retains basic customer relationship management data information of a customer as necessary to ensure support of recurring issues and to comply with audit policies related to business records of services provided to customers.
Customer Identification Information
Customer Identification Information is retained for as long as the customer is an active customer of RightRev services. In the event that a customer terminates its subscription, RightRev will retain such Customer Identification Information Data as necessary to fulfill the purpose(s) for which it was collected, provide our service, resolve disputes, support audits, pursue our legitimate interests, enforce agreements, and comply with laws, according to the terms of the Data Processing Agreement that we have executed with your company. When possible and contractually permitted, RightRev removes all stored information, including potential PII, from all instances of RightRev’s product platforms.
Customer Support Data – Customer Support Data is retained for as long as the customer is an active RightRev Brand Protection customer. In the event a customer terminates their subscription, RightRev will retain Customer Support Data until the customer requests in writing that RightRev remove all Customer Support Data, including potential PII from RightRev systems and third-party customer support platforms. RightRev retains related support data as necessary to ensure support for recurring issues and to comply with audit policies related to business records of services provided to customers.
5 Personal Data Security
RightRev has data governance processes in place and has built its processing practices around the principles of data protection by design and by default. This includes data minimization, pseudonymization (where possible), and enhanced and up-to-date security features, such as encryption, confidentiality, integrity, resilience of processing systems, and ability to restore personal data in a timely manner in the event of an incident. RightRev’s technical and organizational measures and risk mitigation plans are audited, tested, and re-evaluated on an annual basis to ensure the appropriateness of its systems, networks, and business practices on an ongoing basis.
| Personal Data | Type of Encryption |
| Customer contact info for product admins and users | Encrypted in transit and encrypted at rest. |
| Customer Identification Information | Encrypted in transit and encrypted at rest. |
| Customer Support Data | Encrypted in transit and encrypted at rest. |
RightRev will notify its customers without undue delay after learning of a data breach, if required by law, and has mechanisms by which it can detect and report data breaches.
6 Third Party Service Providers
RightRev engages third parties to support the delivery and availability of the service. Some of these third parties are engaged as sub-processors to host or process Customer Data.
RightRev’s agreements with its sub-processors reflect the obligations and commitments it has and makes to its customers. RightRev conducts prior due diligence on sub-processors before contracting with them.
The table below lists RightRev’s third party sub-processors authorized to process Customer Data (which may or may not include Personal Data).
| Sub-processor | Potential Customer Data Access | Activity |
| Amazon Web Services | Any Customer Data provided to RightRev | Data Center for all Services |
| Salesforce | Customer contact information | Sales account records |
| Atlassian | Customer contact information | Support |
| Snowflake | Any Customer Data provided to RightRev | Application infrastructure storage |
| Sigma Computing | Any Customer Data provided to RightRev | Financial Reporting analytics |
7 GDPR (General Data Protection Regulation)
RightRev’s relationship with controllers
In providing the RightRev services, RightRev only processes personal data upon the documented instructions of its customers. To that end, RightRev has template data processing agreements ready for use with its customers, which include the following provisions:
- Subject matter and duration of processing
- Nature and purpose of processing
- Type of personal data and category of data subject in question
- Obligations and rights of our customers (as data controllers).
RightRev imposes confidentiality obligations on its authorized personnel who process the personal data. RightRev has implemented measures to assist its customers in complying with data subjects’ rights and requests.
Data Transfers to countries outside the EEA
We share data both with our affiliated companies within the RightRev group and certain external third parties who are based outside the European Economic Area (“EEA”). Any such processing will involve an export of data outside of the EEA. We endeavor to ensure that parties to whom we provide personal data hold it subject to appropriate safeguards and controls. Whenever we transfer our customers’ employees’ personal data out of the EEA to countries that have not been deemed to provide an adequate level of protection for personal data by the European Commission, we ensure a similar degree of protection is afforded to it by implementing the following safeguards:
- We use specific contracts approved by the European Commission which give Personal Data the same protection it has in Europe known as the Standard Contractual Clauses (SCC) or Model Contracts. For further details, see EU: Standard Contractual Clauses for data transfers between EU and non-EU countries.
For example, our cloud storage provider is Amazon Web Services and we have entered into GDPR-compliant data processing terms, which incorporate by reference Model Contractual Clauses.
Based on RightRev’s understanding of GDPR, in consultation with other large, multinational organizations doing business in the EU, data containing personal data as defined by GDPR, including email addresses of individuals, may lawfully be transferred and reside outside the EEA for the purposes of processing such data to legitimately protect their organizations from cyberattacks.
It is RightRev’s belief and assumption that it meets all current applicable data protection requirements as laid out by the GDPR for the purposes of cross border transfers of personal data.
For further information on RightRev’s data protection practices, please contact info@rightrev.com.