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Job Description

RightRev is a rapidly growing SaaS company focused on revenue recognition automation. Our platform helps organizations comply with ASC 606 and IFRS 15 while improving operational efficiency and visibility across the Quote-to-Cash lifecycle. We work with leading ERPs and CRMs like NetSuite and Salesforce to streamline revenue operations.

We are seeking a results-driven and creative Marketing Manager to join our dynamic marketing team. This role will be responsible for developing, implementing, and executing marketing campaigns across various channels to drive brand awareness, customer engagement, and event support.

Key Responsibilities 

• Plan and execute digital marketing campaigns including email, social media, content, SEO/SEM, and display advertising.
  
• Discover effective marketing and promotional channels, including media platforms to be used to relay product messages to customers.
  
• Investigate the performance of a company’s marketing campaigns and strategies through evaluating key performance metrics.
  
• Help in outbound and inbound marketing activities by displaying expertise in certain areas such as events planning, advertising, optimization and content development.
  
• Conduct market research to identify trends, customer needs, and competitor analysis.
  
• Collaborate with designers, product teams, and other departments to produce marketing materials and promotional content.
  
• Analyze campaign performance metrics and prepare reports to measure success and ROI.
  
• Assist with the planning and execution of events, webinars, and trade shows.
  
• Manage and update the company’s CRM and marketing automation platforms.
  
• Monitor brand consistency across all marketing channels.

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
  
• 2–4 years of experience in a marketing role.
  
• Strong understanding of digital marketing strategies and tools (Google Ads, SEO/SEM, analytics platforms, social media).
  
• Proficient in content creation and copywriting.
  
• Experience with marketing automation platforms (e.g., HubSpot, Mailchimp, Marketo) is a plus.
  
• Excellent communication and organizational skills.
  
• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer

• A collaborative, customer-focused culture
  
• Competitive compensation + equity
  
• 100% remote-first flexibility
  
• Opportunities for career growth across departments
  
• Exposure to modern RevOps tools and enterprise deal cycles

Why Join Us?

This role provides a unique opportunity to shape and define the customer experience at RightRev.  If you thrive in a dynamic environment and are passionate about creating exceptional customer experience, we’d love to hear from you.

Job Description

RightRev is a rapidly growing SaaS company focused on revenue recognition automation. Our platform helps organizations comply with ASC 606 and IFRS 15 while improving operational efficiency and visibility across the Quote-to-Cash lifecycle. We work with leading ERPs and CRMs like NetSuite and Salesforce to streamline revenue operations.

As a Customer Success Manager (CSM) at RightRev, you will be the trusted advisor to our customers, helping them derive maximum value from their investment. You will lead the post-sale relationship, champion customer success goals, and ensure adoption of RightRev across key personas within the organization.

Key Responsibilities 

Customer Relationship Management

• Own a portfolio of assigned accounts, building strong relationships with Finance, RevOps, and IT stakeholders.
  
• Conduct regular touchpoints, QBRs, and strategic business reviews to ensure customers are achieving their goals with RightRev.
  
• Monitor customer health and proactively manage risks to satisfaction or renewal.

Product Adoption & Success Planning

• Drive adoption of RightRev features by helping customers understand best practices and use cases aligned to their business needs.
  
• Collaborate with implementation and support teams to ensure a smooth post-go-live experience.
  
• Create and manage Success Plans that document objectives, success metrics, and usage milestones.

Renewals & Expansion

• Partner with Sales to manage renewal strategy and identify expansion opportunities.
  
• Surface upsell and cross-sell leads based on customer goals, usage data, and org changes.
  
• Ensure value is clearly demonstrated leading up to renewal discussions.

Customer Advocacy & Feedback

• Serve as the voice of the customer—collecting feedback to influence product and support enhancements.
  
• Identify referenceable customers and coordinate testimonials, case studies, and CAB participation.
  
• Track customer sentiment and advocate internally for needs or feature requests.

Required Qualifications

• 3–6 years of experience in a SaaS Customer Success, Account Management, or Consulting role.
  
• Experience supporting Finance, Accounting, or RevOps users; strong familiarity with revenue recognition, billing, or Quote-to-Cash systems.
  
• Excellent communication and relationship management skills—comfortable with both day-to-day users and executive stakeholders.
  
• Strong organizational and project management skills; able to manage multiple customer relationships with competing priorities.
  
• Proactive problem-solver with a customer-first mindset.
  

Preferred Qualifications

• Knowledge of ASC 606 / IFRS 15 or prior experience in RevRec automation tools (e.g., RightRev, NetSuite ARM, Zuora Revenue).
  
• Familiarity with Salesforce, NetSuite, or other ERP/CRM platforms.
  
• Experience working in a scale-up SaaS environment.

What We Offer

• A collaborative, customer-focused culture
  
• Competitive compensation + equity
  
• 100% remote-first flexibility
  
• Opportunities for career growth across departments
  
• Exposure to modern RevOps tools and enterprise deal cycles

Why Join Us?

This role provides a unique opportunity to shape and define the customer experience at RightRev.  If you thrive in a dynamic environment and are passionate about creating exceptional customer experience, we’d love to hear from you.

Job Description

RightRev is a rapidly growing SaaS company focused on revenue recognition automation. Our platform helps organizations comply with ASC 606 and IFRS 15 while improving operational efficiency and visibility across the Quote-to-Cash lifecycle. We work with leading ERPs and CRMs like NetSuite and Salesforce to streamline revenue operations.

As a Pre-Sales Engineer, you will play a vital role in our customer acquisition process—partnering with Account Executives to demonstrate the power of RightRev to prospects. This role is ideal for someone who enjoys solving complex business problems, mapping software solutions to customer pain points, and influencing the sales process from a technical and strategic perspective.

Key Responsibilities

Sales Enablement

• Partner with Account Executives to qualify opportunities and guide prospects through the technical evaluation of RightRev.

• Deliver tailored product demos that reflect the prospect’s unique business processes, especially around revenue recognition and Quote-to-Cash flows.

• Lead discovery sessions to understand customer challenges, map them to product features, and provide actionable recommendations.

Solution Design

• Translate business requirements into functional solution designs, including data flow, system integration, and configuration recommendations.

• Collaborate with Product, Engineering, and Solutions Consultants to ensure customer requirements are feasible and align with roadmap capabilities.

• Support creation of statements of work (SOWs), scoping documents, and technical diagrams.

Technical Expertise

• Serve as a subject matter expert on RightRev’s architecture, integrations (Salesforce, NetSuite, QuickBooks, etc.), APIs, and deployment models.

• Handle technical objections and questions during the sales cycle, including security, compliance, and data management topics.

• Assist with RFP/RFI responses, security questionnaires, and procurement documentation.

Continuous Improvement

• Provide feedback from prospects to product and marketing teams to improve demo assets, positioning, and roadmap alignment.

• Build and maintain reusable demo environments, scripts, and industry-specific solution templates.

Required Qualifications

• 3–6 years of experience in a Pre-Sales, Sales Engineering, or Solutions Consultant role at a SaaS or enterprise software company.
• Strong understanding of the Quote-to-Cash lifecycle and/or Revenue Recognition processes.
• Familiarity with CRM and ERP systems—especially Salesforce and NetSuite.
• Technical knowledge of APIs, integrations, data structures, and software architecture.
• Clear, confident communication skills with both business and technical audiences.
• Ability to build trust with customers and internal teams through credibility and execution.

Preferred Qualifications

• Experience in the revenue automation, CPQ, billing, or FinOps space.
• Knowledge of ASC 606, IFRS 15, and revenue accounting workflows.
• Familiarity with scripting or data modeling (SQL, JSON, etc.) is a plus.
• Experience supporting enterprise sales cycles with Fortune 1000 customers.

What We Offer

• A collaborative, customer-focused culture

• Competitive compensation + equity

• 100% remote-first flexibility

• Opportunities for career growth across departments

• Exposure to modern RevOps tools and enterprise deal cycles

Why Join Us?

This role provides a unique opportunity to shape and define the customer experience at RightRev. If you thrive in a dynamic environment and are passionate about creating exceptional customer experience, we’d love to hear from you.

The Senior Customer Support Engineer will play a critical role in providing technical support and solutions to our customers, with a specialized focus on issues related to revenue recognition. This role involves troubleshooting complex technical problems, guiding customers through system configurations, and ensuring compliance with relevant accounting standards.

Responsibilities

• Provide high-level technical support to customers, addressing inquiries, troubleshooting issues and resolving complex problems related to revenue recognition.
• Manage and prioritize multiple customer cases to ensure timely and effective resolution.
• Apply deep understanding of revenue recognition principles and standards (eg., ASC 606, IFRS 15) to assist customers in configuring and optimizing their systems.
• Collaborate with internal teams to ensure the company’s software solutions comply with current revenue recognition regulations.
• Diagnose and resolve technical issues related to software applications, databases, and system integrations.
• Lead the implementation of revenue recognition solutions by working closely with development teams, providing technical guidance, and ensuring the successful integration of revenue recognition capabilities into our software systems.
• Work closely with the development team to identify and fix software bugs and implement necessary updates.
• Develop and deliver training sessions to customers on best practices for revenue recognition within the software.
• Create and maintain comprehensive documentation, including user guides, FAQs, and troubleshooting manuals.
• Collaborate with cross-functional teams (e.g., Sales, Product Management, Engineering) to provide customer feedback and influence product enhancements.
• Communicate effectively with customers to understand their needs and provide solutions that enhance their experience.
• Must be comfortable with juggling multiple priorities with the ability to manage time effectively.
• Stay current with industry trends, emerging technologies, and changes in revenue recognition standards.
• Contribute to the continuous improvement of support processes and tools.

Qualifications

• Bachelor’s degree in Accounting, Finance, Computer Science, or related field.
• Minimum of 5 years of customer support or technical support roles, with at least 2 years focused on revenue recognition.
• Proficiency in using and troubleshooting software applications, knowledge of SQL and database management, familiarity with ERP systems.
• Strong understanding of revenue recognition principles and standards (e.g., ASC 606, IFRS 15).
• Salesforce experience: billing, Sales/Service cloud, technologies that work with Salesforce, Java Script, WebServices, REST, and SOAP APIs, Integration Patterns and Best Practices.
• Expertise in Snowflake to assist customers with data warehousing needs, including setup, optimization, and troubleshooting.
• Experience on newly added functionalities in Snowflake.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Strong analytical and problem-solving skills, with the ability to think critically and provide innovative solutions.
• Demonstrated commitment to delivering exceptional customer service and improving customer satisfaction.