Want to work at RightRev? We're always looking for exceptional talent. Submit your resume to our general inquiry.

The Senior Customer Support Engineer will play a critical role in providing technical support and solutions to our customers, with a specialized focus on issues related to revenue recognition. This role involves troubleshooting complex technical problems, guiding customers through system configurations, and ensuring compliance with relevant accounting standards.

Responsibilities

• Provide high-level technical support to customers, addressing inquiries, troubleshooting issues and resolving complex problems related to revenue recognition.
• Manage and prioritize multiple customer cases to ensure timely and effective resolution.
• Apply deep understanding of revenue recognition principles and standards (eg., ASC 606, IFRS 15) to assist customers in configuring and optimizing their systems.
• Collaborate with internal teams to ensure the company’s software solutions comply with current revenue recognition regulations.
• Diagnose and resolve technical issues related to software applications, databases, and system integrations.
• Lead the implementation of revenue recognition solutions by working closely with development teams, providing technical guidance, and ensuring the successful integration of revenue recognition capabilities into our software systems.
• Work closely with the development team to identify and fix software bugs and implement necessary updates.
• Develop and deliver training sessions to customers on best practices for revenue recognition within the software.
• Create and maintain comprehensive documentation, including user guides, FAQs, and troubleshooting manuals.
• Collaborate with cross-functional teams (e.g., Sales, Product Management, Engineering) to provide customer feedback and influence product enhancements.
• Communicate effectively with customers to understand their needs and provide solutions that enhance their experience.
• Must be comfortable with juggling multiple priorities with the ability to manage time effectively.
• Stay current with industry trends, emerging technologies, and changes in revenue recognition standards.
• Contribute to the continuous improvement of support processes and tools.

Qualifications

• Bachelor’s degree in Accounting, Finance, Computer Science, or related field.
• Minimum of 5 years of customer support or technical support roles, with at least 2 years focused on revenue recognition.
• Proficiency in using and troubleshooting software applications, knowledge of SQL and database management, familiarity with ERP systems.
• Strong understanding of revenue recognition principles and standards (e.g., ASC 606, IFRS 15).
• Salesforce experience: billing, Sales/Service cloud, technologies that work with Salesforce, Java Script, WebServices, REST, and SOAP APIs, Integration Patterns and Best Practices.
• Expertise in Snowflake to assist customers with data warehousing needs, including setup, optimization, and troubleshooting.
• Experience on newly added functionalities in Snowflake.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Strong analytical and problem-solving skills, with the ability to think critically and provide innovative solutions.
• Demonstrated commitment to delivering exceptional customer service and improving customer satisfaction.

Position Overview:

RightRev is seeking an experienced and results-driven Sr. Manager of Demand Generation to lead our efforts in driving top-of-funnel growth. Reporting to the Director of Marketing, this role is pivotal in building and executing strategies that engage prospects and convert them into qualified leads. The ideal candidate is a self-starter with a proven track record in B2B SaaS demand generation, comfortable operating in a fast-paced, autonomous environment.

Key Responsibilities:

• Strategy Development:
  Develop and execute a comprehensive demand generation strategy to drive awareness, engagement, and lead acquisition.
• Database Management:
  Build and maintain a robust database of target accounts and contacts to ensure precision in outreach efforts.
• Campaign Execution:
  Design, implement, and optimize nurture email campaigns to educate prospects on RightRev's offerings and move them through the buyer’s journey.
• Account-Based Marketing (ABM):
  Design and execute ABM programs to target high-value accounts with personalized campaigns and outreach strategies.
• Marketing Channels:
  Leverage a mix of email marketing, webinars, events, and digital campaigns to generate demand and grow the lead pipeline. 
• Event Promotion and Coordination:
  Assist with event coordination and preparation. Travel and event attendance may be required.
• Content Promotion:
  Drive traffic to campaigns via landing pages, social media, email, and other channels. Collaborate with internal teams to create compelling promotional assets.
• Performance Optimization:
  Monitor and analyze campaign performance, providing data-driven insights and recommendations to improve ROI.
• Collaboration:
  Work closely with Sales, Customer Success, and other teams to ensure alignment on goals, messaging, and lead handoffs.

Qualifications:

• 8+ years of experience in demand generation, with a strong focus on B2B SaaS.
• Proven hands-on experience building and segmenting databases of target accounts and contacts.
• Expertise in email marketing, account-based marketing, campaign management, and lead nurture strategies.
• Familiarity with marketing automation platforms (e.g., HubSpot, Marketo, Pardot) and CRM tools (e.g., Salesforce).
• Track record of managing multi-channel demand generation efforts, including webinars, events, and digital marketing.
• Exceptional analytical skills with the ability to measure and report on campaign performance.
• Creative, resourceful, and scrappy with a strong ability to thrive in an autonomous work environment and small team.

Why Join RightRev?

• Be part of a forward-thinking team at the forefront of revenue automation.
• Opportunity to make a significant impact in a high-growth environment.
• Work with a collaborative, passionate team that values creativity and has a winning attitude.